About Infosys:
Infosys Limited is a renowned Indian multinational information technology company, specializing in offering comprehensive business consulting, information technology, and outsourcing services. Established in Pune and now headquartered in Bangalore, the company has a significant global presence.
About Job Role:
Infosys is presenting the role of Process Executive, accessible to candidates holding any graduate qualification, fostering inclusivity across diverse academic backgrounds. This opportunity extends to graduates from all fields of study. The role embraces candidates from batches 2019 through 2023, accommodating fresh graduates and those with up to 1 year of experience.
Positioned as a Process Executive at Infosys, this role is equally fitting for novices and individuals with limited experience. The remuneration for this position stands at INR 3.3 LPA*, reflecting competitive compensation. The role is based in Bengaluru, providing a chance to operate in the epicenter of the Indian IT industry.
Enlisting as a Process Executive at Infosys is a remarkable launchpad for graduates, offering engagement with a globally renowned IT services company and active involvement in Bengaluru's projects and processes.
Job Responsibilities:
As a prospective candidate in this position, your responsibilities will encompass:
- Demonstrating adept analytical problem-solving skills to grasp and effectively address customer inquiries.
- Exhibiting the capability to swiftly analyze and rectify customer concerns with a high degree of autonomy, thoroughness, and efficiency.
- Demonstrating proactive behavior while valuing the customer's time.
- Efficiently managing your time to ensure all customer interactions contribute positively to their satisfaction.
- Possessing exceptional communication skills to address and resolve client issues through phone, chat, and email.
- Demonstrating communication proficiency equivalent to CEFR (Common European Framework of Reference for Languages) C1 or C2 levels.
- Being adaptable to a 24x7 shift environment, managing voice processes, and adhering to a rotating weekly off schedule.
- Being prepared to work from the office, with complete double vaccination as a requirement.
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