Cloudera Hiring Operations Engineer | 2023 | | Apply Here..!!

 

About Cloudera:

Cloudera, a dynamic company, is committed to revolutionizing data and analytics accessibility through their hybrid data cloud, spanning from the Edge to AI. If you're passionate about simplifying data utilization and making analytics accessible, Cloudera invites you to become a part of their team. As a Technical Support Engineer, you'll embody a proactive, collaborative, and customer-centric approach within Cloudera's Frontline Support. Your expertise and commitment will be instrumental in delivering exceptional technical assistance to our valued customers.

Job Responsibilities:

As a Technical Support Engineer, your role encompasses:

• Providing remote technical assistance for break-fix issues and operational guidance via Zoom, phone, and case updates.
• Employing active listening to comprehend customer problems and their business implications, ensuring swift solutions.
• Embracing continuous learning in technology and interpersonal skills for effective customer support.
• Collaborating with cross-functional teams such as engineering, product management, and quality assurance to tackle intricate technical challenges.
• Maintaining friendly and collaborative customer interactions, setting and managing expectations for high satisfaction.
• Proactively contributing through Knowledge Base articles and Community posts.
• Thoroughly documenting customer interactions, issues, and resolutions in the support ticketing system.
• Flexibly participating in occasional weekend and holiday on-call duties.

Qualifications Required:

• Bachelor’s or Master’s degree.

Preferred Skills:

Your qualifications for the role include:

• Strong technical acumen and adeptness in resolving intricate technical challenges.
• Established background as a Technical Support Engineer or similar position, preferably within a software or tech domain.
• Exceptional communication skills, both written and verbal, capable of effectively conveying technical insights to non-technical customers.
• Customer-centric approach with a dedication to delivering outstanding service.
• Familiarity with support ticketing systems.
• Willingness to embrace continuous learning and stay updated on emerging technologies and industry trends.
• Proficiency in operating systems (Windows, Linux, macOS) and comprehension of networking principles.
• Solid grasp of Linux, databases, or programming concepts.
• Knowledge of Hadoop stack elements like HDFS, Hive, and Impala is advantageous.

Selection Process:

• Application Screening
• Online Assessment
• Technical Interviews
• HR Interview
• Final Selection

Click Here to Apply

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